Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Wednesday, August 29, 2012

Communication & Corporate Social Responsibility

In the past few years, the anti-corporate movement (including those opposed to globalization) has gained a bit of steam.

What many people in the movement promote now is called Corporate Social Responsibility (CSR), the idea that corporations should be responsible to all of society and the environment, as well as to shareholders.

It's a shame they've gained momentum. After all, without modern corporations we would all be poorer, and in particular, few of us could expect to retire comfortably. More than anything else, modern corporations exist to provide pension income.

Sure, corporations used to be owned by a few, extremely rich people. But, with the widespread adoption of pension funds and mutual funds, corporations now belong mostly to working people.

While it's true the average working person has far, far less wealth than the average billionaire, there are many, many times more working people. That means company and government pension plans can invest vast sums of money into capital stock, making working class people the largest shareholders of many corporations.

From a communication perspective, I'm interested in knowing why Corporate Social Responsibility gets such good media coverage and so much attention. I'm also interested in knowing what we, as communicators, can learn from them.

For starters, the anti-corporate movement has a simple message: "Corporations have too much money and power; working people don't have enough," or some variation on that theme. On the other hand, my defence of corporations above is anything but simple, even though I'm pretty good at capturing ideas in words. Did your eyes glaze over as you read my description?

The 'anti' movement also enjoys the luxury of making a good (poor working people) versus bad (rich corporations) argument. That's a moral argument, one that adds spice to any news story. On the other hand, the 'pro' side works largely with rational discourse and the ideas of economists.

Third, the protestors bring passion to the anti-corporate message. After all, this is a battle of good against evil, isn't it? Again, the defenders of modern corporations and globalization have to rely on the prosaic science of economists.

Fourth, the label 'Corporate Social Responsibility' also helps the anti-corporate movement. Not only does the name act as a unifying point for its advocates, but it also implies that CSR is a good thing. After all, who could be against 'social' and 'responsibility'?

Now, despite their high media profile and ubiquitous presence, the advocates of CSR have a problem. They may be able to win the attention of reporters and editors, but they haven't had much clout with the real decision makers, the people who run companies, pension plans, and mutual funds.

And, the decision makers aren't likely to be swayed. They understand the role of corporations, and they know where their responsibilities lie. Even widespread public sympathy for CSR isn't likely to have much effect, since they report to shareholders, not to society as a whole.

So, perhaps the final lesson we'll take from the anti-corporate movement today is that, sometimes, great communication can only take you so far by itself.

Monday, August 27, 2012

Comment Developper votre Business par l'Expression Orale

Rien ne serait plus simple que de se rendre chez un connaisseur habilite et diplome en la matiere. Or, ces derniers ne se comptent que sur les doigts d'une main et les nombreux pretendants au titre ne repondent pas toujours a vos attentes. Attendez-vous donc a devoir partir en voyage et d'investir en temps et en argent afin de trouver le seminaire adequat par excellence que vous attendez tant.

Preparez avant tout votre presentation. L'ideal serait de se mettre a la place de votre auditoire, compose essentiellement de personnes surchargees de mails et de coups de telephones et qui, parmi leur quinzaine de rendez-vous professionnels et leur rendez-vous familiaux, esperent que votre presentation ne sera que de courte duree et passionnante. Pour cela, ecrivez un resume de votre discours ne tenant que sur une page, ce qui donnera le sentiment que vous maמtriser parfaitement le sujet et non le besoin de lire vos notes.

L'autre point essentiel qui devra ךtre aborde lors de ce seminaire porte donc sur la maniere de capter l'attention du public mais surtout d'eviter les pieges type. Parler de vous personnellement n'interesse que tres peu de personnes et savoir s'adresser aux gens n'est qu'une infime partie de votre succes prochain. Votre enseignant devra donc vous inculquer comment faire de votre auditoire une star, comment intercaler lors de vos discours votre presentation et s'adresser a eux en leurs posant les questions opportunes, et gerer votre temps de parole et leur temps de reponse. En les questionnant, leur esprit de competition se voit decupler et enthousiasmer.

Toujours dans ce contexte, laissez a votre public le temps d'achever votre phrase. Cela est essentiel. Attention toutefois de ne pas en faire trop et d'utiliser des phrases a double sens. Utilisez de preference des phrases types dont tout le monde connaמt deja la fin. Vous serez incroyablement surpris de voir combien votre public sera attentionne a vos paroles et ne risqueront pas de vous oublier.

Maintenant, disons que vous reussissez du premier coup l'application de ce premier conseil, cela n'est pas tout pour assurer un succטs garanti a 100%. Que pensez vous devoir faire ensuite? Un bon porte-parole doit savoir bouger sur l'estrade ou plus clairement, doit savoir occuper l'espace le temps de son discours. Rester debout derriטre votre pupitre sur votre podium et lire vos notes sans vous preoccuper des reactions de votre entourage est le signe vers la reussite de votre plus gros echec. En effet, donner du mouvement a vos paroles est un art qui s'apprend qu'avec l'aide d'un professionnel. Par exemple: saviez vous que si vous vous adressez au cote droit d'une salle vous devez vous placer sur la gauche? Pourquoi? Parce qu'en vous plaחant sur la droite pour vous adresser au public place sur la droite vous perdez l'attention du public place du cote gauche.

Par consequent, ne jamais vous eloignez d'une personne vous posant une question. Allez toujours vers le cote oppose de l'estrade de faחon a leur donner l'avantage. A nouveau, la derniטre chose a faire est de perdre l'audience principale et de vous focaliser juste sur une personne. Placez vous alors vers le fond de la salle pour pouvoir repondre a la question posee et dont tout le monde desire entendre la reponse.

Ainsi, plus l'osmose entre votre publique et vous sera forte, plus grandes seront vos chances d'obtenir d'excellents resultats en matiere de chiffre d'affaires. Et n'oubliez pas, plus l'auditoire se sentira roi, plus concentre il sera.

Saturday, August 18, 2012

10 ways to identify if your public relations company is right for you

PR plays a key function in a successful business. And for PR to be productive you will need to trust more than friendship or basic instincts in choosing an ideal PR company. Since public relations are about communication and steering the company towards realistic targets, you must consider a number or crucial and tangible issues.

Be clear that PR cannot be handled just by the firm it is a partnership between you and the PR experts. It is your inputs that will provide the PR firm with direction. You must on your side provide complete and updated information, be available to advice on or check material put together by the firm and spend time with the PR team on ideation. Only when the grounding is laid clearly will PR be successful.

1.    The company must have worked for a business such as yours before or have at their fingertips the strategies they will employ to meet your PR objectives.

2.    The PR firm must have updated its systems to include all the latest in media and communications.

3.    The company must understand your business thoroughly and know in no uncertain terms how much strategic versus tactical support they can provide.

4.    Determine whether the staff deployed for your project has both experience as well as expertise. Find out about their successes and failures.

5.    Ascertain whether they can comfortably reach out to your target market and if they cab quantify their value.

6.    Study the proposals presented by them on your project and use your in depth knowledge of your business and the market to determine to what extent this will work.

7.       A dedicated PR firm will not hesitate to disagree with you on any aspects of your plan they are not in agreement with. They know the ins and outs of their business and know what works and what does not.

8.       The firm must not just have a series of meetings there should be constant interaction as well as reviews of work undertaken and subsequent results.
 
9.     The contract must be clear and transparent with no hidden clauses. The PR firm must have a system where it clearly understands and then delineates in a contract its responsibilities.
 
10.     Be sure to check their testimonials and credentials. Go through their case studies to determine their efficacy and do some research to find out their standing in the market. 

The most apt definition of a PR relationship is that of the Counselors Academy of the Public Relations Society of America. It says,  a successful relationship between client and public relations firm or counselor has as a fundamental: a match of capabilities and needs, a 100% agreement on objectives, constant and instant accessibility, full information sharing, interaction at all levels, regular updates as well as progress review, and a clear contractual agreement.